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DATUS run services allow composing a support solution, which bring out the best of your resources regarding performance and availability. We support the reactive and corrective maintenance services for the whole lifetime of your solution. Even if a malfunction should occur, our service specialists are available for you round the clock. Through comprehensive service organization we are not just able to eliminate any malfunctions via remote access, but rather to reestablish the controlled operation on the spot. A service level agreement (SLA) created in communication with you defines the included performances, error priorities and response time. Dadurch behalten Sie jederzeit den Überblick über Ihre Lösung. Unsere Support-Leistungen lassen sich bedarfsgerecht aus den Modulen Technical Callcenter, Support Center, HW Replacement, On Site Support zusammenstellen. Darüber hinaus bieten wir auch zu diesen Themen die erforderlichen Trainings an. |
DATUS wird von der Deutsche Telekom AG als Lieferant von Ersatzlösungen bei Abschaltung analoger Festverbindungen gelistet.
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DATUS Corp. offers an installation services as a "completely carefree package". The entire installation will be performed in place of the customer.
Furthermore, a Change-Management, as well as execution of rollouts, is offered. If required, DATUS Corp. will take charge of the planning.
The DATUS Training center is integrated within the main branch office in Aachen. At present it includes three training classrooms.